To provide leadership, organization and ‘best practices’ to achieve results in an organization’s IT efforts

Software Development

Microsoft Certified Solutions Developer – Desktop Applications; Distributed Applications; Web Solutions

Application Architectures – experience ranges from client/server, n-tier; object-oriented and/or data-driven applications; Web Applications/Design Principles

Microsoft (expert level) - Access, ASP, ActiveX, COM, FoxPro, FrontPage, Interdev, MTS, SQL Server, Visual Basic, VBScript; Linux/Open Source (some experience) – PHP, mySQL, PostGres, Other Platforms/Tools – Oracle, Crystal Reports, SQL; Web Standards (expert/advanced level) – CSS, DHTML, HTML, XML, JavaScript

Technology Support

High-level knowledge of most network/security issues

Best practices for support operations, advancing along the IT Service Capability Maturity Model (ITServiceCMM)

Skilled communicator and observer; focus is on the end customer’s needs

Business Analysis

Ability to rapidly and accurately translate business needs into technical requirements

Project Management Professional (PMP), feasibility, project management; fit the need to a particular budget, timeframe and set of resources

Technical Abilities – UML, Data diagramming

Data Integration

Rapid Migration Strategies for moving between systems

Standards Facilitator – working with third parties to come to agreements that work for both partners

Technical Abilities – HTML scraping, XML, FTP/HTTP usage

Staff Information Systems Analyst

California Department of Corrections

5/2004 - present

Information Technology Project Management

• Led an integration of 30-40 institution Records offices into Parole systems, saving an average of 200 hours/weekly for field staff
• Actively initiating and managing projects to incorporate heterogeneous data sources into single databases and applications.
• Managing rollouts of computer equipment, providing logistical support and coordination across team members
• Adopting best practices in IT support, including IT Service Management, asset management, and collaboration.
• Managing campaigns to bring various customer workstations to Department of Corrections standards, applying security and anti-virus updates, etc. to limit downtime.

Data/Process Integration

• Utilizing Microsoft SQL Server RDBMS tools to analyze user and system data for corruption, execute repair and recover steps, manage pieces of the replication process
• Designing and Coding Transact-SQL procedures, the ‘language’ of SQL Server, to accomplish incremental business tasks, audit system performance, and provide editing tools for other support staff
• Designing and Coding utilities using Microsoft Visual Studio.Net (C# and Visual Basic), Microsoft Access, and other miscellaneous tools to accomplish business-driven efforts, automate common IT support tasks, and allow for data import/export
• Liaisons with internal departments and other state agencies to resolve network infrastructure issues and arrange support for legacy systems.

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Information Technology Support Operations

• Providing multi-tier tech support to over 500 multi-disciplinary users spread across 32 prisons, over 50 parole units, and a number of admin offices.
• Evaluating and Utilizing various tools to deliver cost-efficient and productive tech support, including remote support tools, issue tracking solutions.
• Providing training and support in 3rd party office productivity products and custom Parole automation systems in premises ranging from small group trainings to coordinated multi-session events.
• Producing customer-facing documentation, manuals and advisories to improve communication with end users.

Director, Customer Support

Fiduciary Management Technologies, Inc.

8/2002 – 5/2004

• Adapted to challenges of a highly virtual corporation by sourcing and/or managing contractors locally, and across the nation, typically 2-5 at a time across multiple projects and support operations
• Trained internal staff and evangelized best practices in help desk support, including change control, documentation, QA techniques
• Led rollouts of call tracking and project tracking systems
• Spearheaded and drove integration with partners, data providers, and customers 3^rd party software using sometimes leading edge technology, sometime legacy technology, as needed
• Key in customer retention by solving technical issues for key customers, including initiating and building completely new ancillary products
• Maintained high level of support for the company’s flagship product ‘BriefCase’ and provided business technology guidance for this startup company

Customer Service Liaison

First Bank & Trust

10/2001 – 8/2002

• Set up help desk ‘best practices’, such as issue tracking, standard profiles, asset tracking, etc.
• Facilitated as a liaison between a key development team in St. Louis, MO and customers of the ‘BriefCase’ estate management software (www.briefcase7.net), located across the West Coast.
• Communicated with current and potential banking clients to ensure satisfaction with the software and build awareness
• Analyzed and designed new features in response to regulatory changes, customer requests, and/or opportunity to increase market share
• Provided technical consulting to the bank in spinning off the product to another company

Applications Developer

Pacific Access

8/2000 – 9/2001

• Led the redesign and development of a time-tracking and resource planning software
• Used technologies such as Visual Basic, ASP, MTS, Oracle, Crystal Reports, XML
• Led the redesign of business rules components in object-oriented manner
• Built web-based applications for sales forecasting, issue escalation, and others

Applications Programmer

TransAmerica Intellitech

6/1999 – 8/2000

• Developed a customized order-tracking system
• Developed a framework and initial set of web-based reporting of various quality metrics
• Used FoxPro, SQL, Unix programming, to program data import programs for use in ‘MetroScan’, the company’s flagship product, a real estate valuation software

Information Technology Staff Assistant

Sacramento Municipal Utility District

8/1998 – 6/1999

• Provided desktop support for departmental network of 300+ users
• Provided training on the use of business productivity software
• Developed databases, applications and processes to further efficient use of IT resources

Student Assistant

California Integrated Waste Management Board

10/1997 – 8/1998

• Developed and maintained Access database for tracking of annually submitted certifications

Sales Representative

CompUSA

9/1998 – 10/1999

Sales Representative

Computer City

3/1997 – 9/1998

Shift Supervisor

Payless Drug Store

12/1992 – 3/1997

Bachelor of Science, Management Information Systems

California State University, Sacramento  

Related Courses

Business Telecommunications

Database Management Systems

Programming (Structural, Object-Oriented, GUI)

System Analysis & Design

Data Analysis

Operations Management

Associate of Arts, Business Administration

Sierra College – Rocklin, CA

Related Courses

Accounting

Business Law

Information Systems

Marketing

Presentational Speaking

Statistics